Refund & Cancellation Policy

Last updated June 20, 2026

Damaged or incorrect orders

Contact us promptly with the order reference and clear photos. Confirmed damaged, defective or incorrect items will be replaced or refunded as appropriate.

Coffee and food products

For hygiene and freshness, opened coffee or other consumable products cannot normally be returned because of a change of mind. Unopened products may be reviewed case by case.

Cancellations

Request cancellation as soon as possible. An order cannot always be cancelled after roasting, packing, dispatch or service preparation has begun.

Approved refunds

Approved card refunds are returned to the original payment method. Bank processing time varies after the refund is issued.

Contact

Questions about this policy can be sent to obse@howilikemycoffee.ae.