Privacy Policy

Who is responsible for your data

howilikemycoffee controls the personal data described in this policy. Our operator details are:

• Trading name: howilikemycoffee
• Legal name: howilikemycoffee
• Trade licence number: 979721
• Business address: Dubai Investments Park 1, Dubai, UAE
• Telephone: +971 55 376 3405
• Email: info@howilikemycoffee.ae

Information we collect

• Identity and contact data: name, email, telephone number, account and authentication details.
• Order and delivery data: address, area, delivery notes, cart, order history, returns and support communications.
• Payment data: payment status, transaction and Stripe identifiers. Stripe handles full card details; we do not store your complete card number or security code.
• Preferences and activity: saved products, coffee preferences, language, product interactions and browser-stored cart or location choices.
• Technical and security data: IP address, browser or device information, timestamps and security logs.
• Partner and enquiry data: business details, website and social links, location, trade or certification details, products, application answers, portal activity and fulfilment information.

How we collect and use data

We receive data from you, your browser, our payment provider and approved fulfilment partners. We use it to provide accounts and saved features; process, deliver and support orders; handle payments, refunds and Refill Plans when enabled; review partner applications and enquiries; publish approved product or review content; prevent fraud and secure the service; keep business records; and comply with legal obligations.

Depending on the activity, processing is necessary to perform a contract or take requested steps, comply with law, operate and secure the service, or is based on your consent. Marketing is sent only where you request it or another lawful basis applies, and you may opt out at any time.

Cookies and browser storage

WordPress may use essential login, session and security cookies. The language selector stores a cookie for up to one year. The storefront uses local browser storage for cart contents, delivery-location details, saved products, order references and coffee preferences so they remain available on that browser. You can remove these through the relevant storefront controls or your browser settings; doing so may reset those features.

Who receives data

We disclose only what is reasonably needed to service providers that host, secure or support the website and email; Stripe and supported digital-wallet providers for payment; delivery providers; the brand or supplier packing or fulfilling an order; and professional advisers, regulators or authorities where required. For automatic Refill Plans, Stripe receives the customer name, email, telephone number, delivery address and refill-plan details needed to create and administer recurring payments. Fulfilment partners receive only the order and contact details needed for fulfilment. We do not sell or rent personal data.

International processing

Some technology, payment, email or support providers may process data outside the UAE. Where personal data is transferred across borders, we take the steps required by applicable UAE law, including checking the destination or using an available legal safeguard.

How long we keep data

We retain data only while it is needed for the purpose collected. The period depends on whether an account, order, payment, application or dispute remains active; legal, tax, accounting, warranty and consumer-protection duties; fraud and security needs; and the establishment or defence of claims. We delete or anonymise data when those needs end. Browser-stored data remains until you clear it or the storefront replaces it.

Your rights and choices

Subject to applicable law and relevant exceptions, you may ask for information about our processing; access or obtain a portable copy of your data; correct inaccurate data; request deletion; restrict or stop processing; object to certain processing or automated decisions; and withdraw consent. Withdrawing consent does not affect earlier lawful processing. We may verify your identity and may retain records where law or a legal claim requires it.

Send requests to info@howilikemycoffee.ae. You may also raise a complaint with the UAE Data Office or the competent UAE consumer-protection authority.

Security and incidents

We use reasonable organisational and technical safeguards appropriate to the data and service. No internet service can guarantee absolute security. If a breach creates a direct and serious risk to your privacy, we will provide notices required by applicable law.

Children and policy changes

The store is not directed to children who cannot lawfully enter a purchase contract. A parent or guardian should place an order for them. We may update this policy when the service, providers or law changes; the date on this page identifies the current version.