Shipping & Delivery Policy

Delivery area

We currently deliver only to supported addresses in the United Arab Emirates. Availability is checked from the location and address provided at checkout. We will contact you before dispatch if an address is outside the current service area or needs an adjusted service.

Delivery time

Usually 1–3 business days after payment and stock confirmation within supported UAE delivery areas. The estimate begins after successful payment and stock confirmation. Freshly roasted, ground or partner-fulfilled items may need preparation time. Any different estimate shown at checkout or in the order confirmation applies to that order.

Charges

The delivery charge and any free-delivery threshold are shown at checkout before you submit the order. We will obtain your agreement before applying a delivery charge that was not shown with the order.

Address and contact details

Provide a complete address, building or villa details and a reachable UAE telephone number. Contact us promptly if the address is wrong. We cannot always change an address after dispatch, and a disclosed redelivery charge may apply when delivery fails because supplied details were incomplete or nobody could receive the order.

Fulfilment and split deliveries

An approved brand or delivery provider may pack or deliver on our behalf. Orders containing products from different sources may arrive separately. We will not add an undisclosed delivery charge because we split an accepted order.

Tracking, receipt and risk

Tracking or driver updates are provided when available. Delivery is complete when the order is handed to you or a person you identify at the delivery address. Check the package promptly and report missing, damaged or incorrect items with the order number.

Delays and unavailable items

Events outside reasonable control, stock changes, access restrictions, weather or carrier disruption may delay delivery. We will provide an updated estimate when reasonably possible. If a delay makes the goods unusable for their intended purpose, or an item cannot be supplied, contact us for the remedies available under the Refund & Cancellation Policy and UAE law.

Contact

For address changes, delivery questions or a missing parcel, email info@howilikemycoffee.ae with the order number and delivery telephone number.